Last Updated: Nov 2023

Privacy Policy
Carleton North Self Storage respects your privacy and the security of your personal information.  This document describes the information that we collect, how we use it, and what choices you have. This policy applies when you access our website, contact us by phone, email, and chat or connect with us in any other manner, including in our social media channels.  
At certain times, we may provide additional policies to which you must review separately.  

You are always welcome to contact us about your privacy, whether you have questions or wish to provide any feedback.

Contact us,

by phone:
(506) 609-0555

by email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

by mail:
Carleton North Self Storage
353 Miller Blvd. Unit B
Dalhousie, NB
E8C2A3

To make sure we continue to offer the best service possible, your communication with Carleton North Self Storage may be monitored for quality assurance.
Information We Collect
Information that you share with Carleton North Self Storage:
We collect and store the information that you provide to us. For example, you may provide information to us when you place an order or create an account on our website, join our mailing list, take a survey, or connect with one of our customer service representatives. Types of information that you may provide to us include, for example: your name, mailing address, telephone number, email address, payment information, date of birth or pictures, and for our rental agreement, your driver’s license number.


Additional information that we may receive:
We also collect and store certain types of information whenever you interact with us via the internet. Types of information that we may gather through this automatic process include your device location, IP address, browsing history and purchase history.  


Information we gather from other sources:
To best serve you, we may combine the information that you provide to us and the information that is gathered automatically with data that is publicly available and data that we receive from other reputable sources, such as Carleton North Self Storage’s credit card issuer. This includes such things as change of address information and demographic information. We work with these third parties to help us add to, verify, or correct the information that we store.


Updating Your Information
If any of your information has changed and you would like to update your customer information (name, address, telephone number, and email address etc.), please contact us or log into your account at cnss.ca. To protect your privacy, we will need to validate your identity before we update or review your information.


Why We Collect Your Information
We collect this information for many reasons. For example, the information that you provide to Carleton North Self Storage enables us to: process your order, contact you about the status of your order, reserve storage units for you, save your purchase history, provide you with information about the unit you have rented (for example, we need to send you a copy of your signed rental agreement), manage your online account, send you promotional emails, and provide you with the best possible customer service.


Sharing Your Information
We only share with third-party companies that provide certain services for us and we share your information with these companies, so that they can perform those services on our behalf. We have partners who help us with things such fraud protection & investigation, and payment processing.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when we have a good faith belief that we are required to do so by law, or where otherwise permitted by law.
We may also share your personal information in connection with or during the negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our company or assets. If another company acquires our company or assets, that company may possess the personal information collected by us and will assume the consents and responsibilities regarding your personal information as described in this Policy.


Cookies
A cookie is a small data file stored by your web browser on your computer. Session cookies are erased when the user closes the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted.
Some cookies are necessary for our website’s functionality and enable you to reserve and pay for your storage unit rental. Other cookies allow us to enhance and personalize your online experience, so the information you receive is more relevant to you. Here are some examples of what cookies allows us to do: remember which unit(s) you have or are renting, recognize you when you return to our website, enable faster checkout if you have created an account at cnss.ca, analyze how our customers navigate our website and which products they search for.

If you set your browser to refuse all cookies, please contact us directly to place your order.

For Canadian Residents Only
If you are resident of Canada and you would like to take advantage of any of your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) please contact Carleton North Self Storage and we will be happy to assist you.

Privacy of Children
Protecting the rights of children is very important to us. Our website is not intended for use by children under the age of 13 and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites
Occasionally we provide links to other websites to enhance functionality and provide information about the services we offer. These sites operate independently of Carleton North Self Storage and have established their own privacy and security policies. If you choose to navigate to another website through our website, we strongly encourage you to review the policies of those websites as well.

Policy Changes
If our practices change, we will make the necessary changes to this privacy policy. We encourage you to review our privacy policy periodically.